Advanced Services Engineer – EU Market
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Advanced Services Engineer supporting partner and client configurations of applications in Cloud. Remote work with a technical team across Europe and Africa for application implementation.
Responsibilities:
- Parteciperai alle riunioni con i clienti e i rivenditori per raccogliere informazioni, pianificare le attività e segnalare gli aggiornamenti
- Configurerai le applicazioni Imagicle nel Cloud o nel Data Center del cliente a seconda della loro scelta, seguendo le migliori pratiche di implementazione
- Fornirai training ai clienti sulle nostre applicazioni e il loro funzionamento, documentando le diverse fasi delle attività in un’ottica di trasparenza
- Aiuterai a risolvere le problematiche incontrate dai nostri clienti non appena raggiunta l’autonomia della gestione dei processi, senza che sia necessario l'intervento di un team leader
- Collaborerai con il nostro team di Solution Specialist per comprendere i requisiti richiesti dai singoli clienti e con il team di R&D per eventuali configurazioni personalizzate da fornire
- Collaborerai con il team di Supporto tecnico per fornire informazioni sul sistema installato e consentire un passaggio di consegne fluido e senza problemi
- Collaborerai con il team Sales e Customer Success per rispondere al meglio alle esigenze del cliente e fidelizzare il cliente nel corso del tempo
Requirements:
- Passione per l’informatica e le tecnologie: forte interesse per il mondo IT e innovazione
- Autonomia organizzativa: capacità di pianificare e gestire il proprio lavoro in modo indipendente
- Gestione del tempo e delle priorità: abilità nel rispettare scadenze e organizzare le attività in maniera efficace
- Esperienza professionale: almeno 4-5 anni in ambito erogazione servizi a clienti o partner
- Titolo di studio: preferibilmente laurea in materie scientifiche o cultura equivalente
- Lingua inglese: conoscenza parlata e scritta di livello minimo B2
- Competenze tecniche: Familiarità con sistemi operativi Windows Server
- Conoscenza dei concetti fondamentali di networking
- Esperienza su piattaforme UC (es. Cisco, Microsoft Teams)
- Conoscenza di VoIP, SIP, telefonia IP
- Integrazione con Active Directory / Azure AD
Benefits:
- Buoni pasto del valore di 10,00 euro per ogni giorno lavorato
- Un piano di compensi e incentivi in grado di premiare la tua voglia di raggiungere e superare gli obiettivi
- Un ambiente informale, dove si vive in armonia e dove contiamo su di te per renderlo migliore, perché “E’ sempre una questione di persone felici”
- La possibilità di lavorare da casa quando vorrai ma anche la disponibilità di lavorare presso i nostri uffici in Italia e all’estero
- Un team affiatato di colleghi competenti e sempre pronti a dare una mano
- Un ambiente di lavoro accogliente e dinamico, che tu stesso potrai contribuire a migliorare
- Strumenti di lavoro innovativi basati sul Cloud che ci permettono di lavorare ovunque
- Miglioramento delle competenze con le ultime tecnologie UCC e IT
- Impegno a lungo termine e un percorso di crescita professionale personalizzato definito in base alle tue caratteristiche
Similar Jobs
Chief Engineer
Chief Engineer leading development of innovative solutions for DoD/National Security. Supporting contract delivery, business development, proposal development with comprehensive technical expertise.
Principal Software Engineer, Platform
Principal Software Engineer developing foundational systems supporting engineering operations at Cozey. Designing and maintaining infrastructure for efficient e-commerce processes.
Engenheiro de Dados – Sênior
Senior Data Engineer responsible for developing high-performance data pipelines in Brazil. Collaborating with data scientists and analysts in a complex and dynamic environment.
Senior SQL Engineer
SQL Engineer developing and maintaining T-SQL queries and reports for international projects. Collaborating on code reviews, documentation, and performance enhancements in a remote setting.
Release Train Engineer
Agile Release Train Engineer overseeing program-level delivery and agile maturity for healthcare revenue cycle solutions at Ensemble. Leading cross-team collaboration and continuous improvement across multiple teams.
Identity and Access Management Engineer III, Development Experience Required
Identity and Access Management Engineer III focusing on SailPoint IdentityNow for IAM technologies. Evaluating complex IAM issues and providing technical leadership in strategic design.
Engenheiro NoSQL
NoSQL Engineer engaging in database administration and troubleshooting with Extractta's clients and teams. Focus on optimizing performance and ensuring system availability.
Senior Human Factors Engineer
Senior Human Factors Engineer at Aptive optimizing usability and performance for federal products. Leveraging extensive experience to drive innovation and improve user-centric solutions.
Chief Engineer – Oil Chemical Tanker
Chief Engineer position at Columbia Shipmanagement responsible for operation and maintenance of engines room. Requires STCW certifications and experience with electronic engines and cargo pump systems.
Controls Engineer II
Controls Engineer II at Prime Controls developing training on industrial control systems and evaluating new technologies for project delivery teams. Fostering high-quality professional services for customers.
Mid-level Data Engineer
Data Engineer responsible for designing scalable data architecture and managing ETL pipelines at Octo Edtech. Collaborate with teams to enhance educational data insights through analytics.
Ingénieur Technico-Commercial, Région PACA et Corse
Sales engineer responsible for client portfolio and developing innovative water analysis solutions. Joining Hach to support environmental challenges and promote water sustainability.
Field Services Engineer 2
Field Service Engineer providing on-site support for Dell Technologies hardware and software at client sites. Triage and resolve technical issues with a focus on customer experience.
Engineer – Mail Support
Engineer providing L2/L3 mail support services in Brazil. Responsibilities include incident triage, troubleshooting, and collaboration with cross-functional teams.
Lead Instrumentation & Controls Engineer 2 – Nuclear
Lead Instrumentation & Controls Engineer developing high level programs for nuclear power projects with focus on digital upgrades. Involves engineering decision making and extensive troubleshooting activities.
Senior Requirements Engineer
Senior Requirements Engineer connecting business and tech at EMIL Group, an Insurtech providing SaaS solutions. Focus on translating product requirements and maintaining project documentation.
Outside Plant Engineer
OSP Engineer designing and planning outside plant (OSP) projects for Pearce Services. Focusing on copper and fiber networks with an emphasis on compliance and budget management.
OSP Engineer III
OSP Engineer III leading engineering projects for multi-discipline outside plant programs at Pearce Services. Responsible for design, compliance, mentoring, and cross-functional coordination.
OSP Engineer
OSP Engineer supporting telecommunications projects, focusing on copper and fiber networks design and implementation at Pearce Services. Collaborate with contractors and local officials in project execution.
Senior Transportation Engineer
Senior Transportation Engineer providing civil engineering guidance for buildable designs in renewable energy. Collaborating across teams to ensure timely delivery of infrastructure projects.