After-Hours Virtual Front Desk / Customer Support Assistant
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Job Description
Remote contractor providing after-hours customer support for 20four7VA clients. Responsibilities include handling calls, scheduling, and administrative support.
Responsibilities:
- Answer incoming customer calls after business hours
- Respond to customer inquiries and relay messages accurately
- Schedule appointments, estimates, and upcoming service visits
- Communicate daily updates to business owners regarding calls, estimates, and urgent issues
- Create and send invoices once jobs are completed
- Update customer records and job details in the CRM
- Provide clear end-of-shift summaries of after-hours activity
Requirements:
- Near-native or native-level English speaking ability
- Prior experience in customer service, call handling, or front desk support
- Strong phone presence and professional communication skills
- Comfortable handling service-based customer interactions
- Organized, detail-oriented, and reliable
- Able to follow documented workflows and scripts
- Comfortable working independently during after-hours coverage
- Preferred: Experience working with service-based businesses (cleaning, HVAC, pest control, home services, etc.)
- Preferred: Experience with Housecall Pro or similar service CRMs
- Preferred: Prior virtual assistant or remote customer support experience
- Preferred: Invoicing or basic billing experience
Benefits:
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
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