Customer Service Advisor – Business Energy
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Job Description
Customer Service Advisor supporting UK business customers with bills, meters, tariffs, and complaints at Octopus Energy. Providing empathetic solutions and greener energy guidance without scripted interactions.
Responsibilities:
- Explain business customers’ bills, meters, and tariffs in clear language
- Resolve billing queries, meter issues, and complex energy problems
- Handle customer queries and complaints end-to-end
- Listen to customers and provide tailored solutions without scripts
- Deliver warm, empathetic customer service and go the extra mile
- Support customers struggling with energy bills or in vulnerable situations
- Advise customers on greener energy choices
- Collaborate with teammates in a fast-paced environment
Requirements:
- Available to start immediately
- Available to work full-time, Monday to Friday, 9:00am–5:30pm
- Strong customer service orientation
- Willingness to ask questions, learn, and embrace change
- Ability to identify and solve problems
- Ability to handle challenging conversations and remain calm under pressure
- Empathy and patience when supporting vulnerable customers
- Passion for a greener future and addressing climate change
Benefits:
- EV salary sacrifice - drive electric & save
- Cycle-to-work scheme
- Share options
- Fully stocked kitchens
- Weekly ‘Family Dinner’ catch-ups
- Opportunities to up-skill from year one
- Flexible interview process
- Interview accommodations and customization available
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