Customer Experience Advocate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Experience Advocate helping Jerry.ai, an AI-powered car and home asset platform, support customers with insurance shopping and policy service. Handling inbound calls, coverage guidance, policy changes, and product feedback remotely.
Responsibilities:
- Take great care of customers by identifying coverage gaps, eligible discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other insurance policies
- Assist policyholders with policy changes
- Learn the insurance product panel and Jerry app to guide customers toward suitable coverage
- Solve problems and remove barriers between customers and appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide customer feedback to improve the product
Requirements:
- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly employment
- P&C insurance license is not required initially; Jerry.ai will pay for the license if needed
Benefits:
- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K match
- Paid vacation time
- Stock equity (stock options)
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote work with work equipment provided
- P&C insurance license paid for if needed
- Health, dental, and vision coverage
- Paid time off
- Paid parental leave
- 401(K) plan with employer matching
- Wellness benefits
- Equity opportunities
Similar Jobs
Agente de atención al cliente
Agente remoto de atención al cliente para GEA Internacional, empresa transnacional de servicios asistenciales. Gestionando consultas, ventas y experiencia del cliente desde casa.
Atención al Cliente, Bonos, Capacitación
Atención al cliente remota para Lipigas, registrando pedidos de balones de gas a domicilio en Perú. Gestión de llamadas y pedidos con horarios rotativos de jornada completa.
Customer Support Specialist – Medical, Allied Health
Remote customer support specialist serving patients for an Australian healthcare and diagnostic imaging clinic. Handling calls, appointments, pre-visit guidance, social enquiries, and clinical query escalation.
Customer Service Representative II
Customer service representative supporting DISA Global Solutions’ healthcare technology clients. Managing inquiries, onboarding, CRM records, issue resolution, and retention initiatives remotely across the USA.
Customer Service Specialist
Customer Service Specialist assisting Alberta Blue Cross members with health-benefit and government-program inquiries from home. Educating customers on plans, claims, online services, and mobile-app resources.
Customer Care Representative – Life Insurance
Customer Care Representative supporting Transamerica’s insurance, retirement, and annuity customers. Researching inquiries, resolving issues, and delivering personalized service in a remote call-center environment.
Field Support Representative
Field Support Representative providing hands-on technical support for AWC membrane water-treatment systems. Troubleshooting, commissioning, cleaning, training, and optimizing customer installations across Southern California.
Customer Service Representative
Remote Customer Service Representative helping Cigna patients understand pharmacy benefits. Handling calls, prescriptions, shipments, documentation, and coverage concerns.
Floating Medical Office Customer Service
Temporary remote customer service coverage for medical practices, supporting scheduling, insurance, referrals, and EMR workflows. Adapting rapidly to different U.S. medical office systems and procedures.
Customer Service Representative
Remote customer service representative supporting consumers of major brands. Handling inquiries, sales opportunities, troubleshooting, and customer records for Pennsylvania residents.
Customer Service Specialist
Customer Service Specialist processing medical record requests for HealthMark Group, a health information management company. Maintaining HIPAA confidentiality, monitoring requests, and providing phone support remotely.
Customer Support – Enablement Specialist
Customer Support & Enablement Specialist building support systems for MedScout’s medical claims intelligence platform. Managing Intercom, troubleshooting users, and enabling self-service for MedTech sales teams.
Customer Service Representative
CSR Specialist handling complex customer inquiries, technical support, orders, pricing, and sales for Motion Industries’ industrial parts distribution business. Coaching representatives and coordinating inventory fulfillment to meet customer needs.
Customer Service Representative
CVS Health customer service representative supporting members, employers, and healthcare providers with benefits and claims. Resolving inquiries remotely while improving customer satisfaction and first-call resolution.
Travel Consultant, Training and Support Specialist
Travel training specialist teaching corporate travel agents GDS best practices and supporting crises in real time. Helping WTS simplify business travel through Sabre expertise, process testing, and cross-department projects.
Customer Service Representative
Customer Service Representative I processing orders and managing accounts for Covia, a diversified industrial minerals solutions provider. Coordinating logistics, resolving invoice blocks, and supporting customers remotely.
Assistant Director, Customer Experience
Assistant Director building Allied Roofing Partners’ customer-experience contact center for its multi-brand roofing portfolio. Personally handling leads, then recruiting and scaling CSR operations remotely.
Customer Support Advisor, German
Customer Support Advisor providing bilingual technical support for Gigs, a telecom-as-a-service platform, through Otonomee. Resolving issues, managing tickets, and improving customer support processes remotely from Portugal.
Customer Experience Architect
Customer Experience Architect designing Vacatia’s hospitality technology ecosystem across CRM, contact center, AI, and data platforms. Owning architecture, vendors, launches, reliability, and continuous CX optimization.
Atención al Cliente – Pagos Puntuales y Quincenales
Asesor telefónico remoto atendiendo consultas de clientes Claro postpago para MDY, empresa transnacional de BPO y telecomunicaciones. Resolución de dudas mediante llamadas en turno PM.