AI Solutions Consultant
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Job Description
Solutions Consultant on the Zip AI team enabling AI-powered automation for enterprise customers. Partnering with Sales and Customer Success to drive technical discovery and implementation.
Responsibilities:
- Partner with Sales and Customer Success to deeply understand customer requirements, translate them into technical solutions, and serve as a trusted advisor from initial evaluation through deployment and expansion
- Lead technical discovery to map customer workflows, identify automation opportunities, and design agent architectures that deliver measurable value
- Build and optimize AI agents—configuring workflows, writing and refining prompts, and tuning agent behavior to meet customer requirements
- Own integrations between Zip AI agents and customer systems (ERPs, CLMs, ticketing, TPRM, and other procurement tools) using middleware and iPaaS platforms
- Drive successful implementations end-to-end—scoping requirements, documenting architecture, testing configurations, troubleshooting issues, and ensuring smooth go-lives
- Enable customer teams to manage and improve their agents, building confidence and long-term self-sufficiency
- Gather insights on how customers are deploying AI agents, identify emerging patterns, and deliver structured feedback to Product and Engineering
Requirements:
- 5+ years of experience in technical customer-facing roles such as Solutions Architect, Solutions Engineer, Technical Consultant, or Implementation Engineer
- Hands-on experience building or deploying AI/LLM-powered solutions, with a working understanding of functional LLM fundamentals and prompt engineering
- Strong technical credibility—you can lead architectural discussions, work through complex integration challenges, and earn the trust of technical stakeholders
- Experience with middleware platforms, iPaaS tools, or integration architecture; comfortable with REST APIs, webhooks, and authentication protocols
- Track record of managing enterprise customer engagements and delivering successful implementations in fast-paced environments
- Strong communication skills with the ability to translate technical concepts for non-technical stakeholders across procurement, finance, and operations
- Extreme attention to detail and a relentless focus on customer outcomes.
- Nice to Have:
- Experience with agent-building tools (e.g., n8n, Glean) or familiarity with MCP (Model Context Protocol)
- Background in ERP, P2P, CLM, or procurement systems
- Python or JavaScript scripting experience.
Benefits:
- 📈 Start-up equity
- 🦷 Health, vision & dental coverage
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
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