AI Technology Support Engineer/Analyst
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Job Description
AI Technology Support Engineer/Analyst providing technical support for AI products and services at Amentum. Troubleshooting complex AI issues and collaborating with engineering teams to enhance product performance.
Responsibilities:
- Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner.
- Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration.
- Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality.
- Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients.
- Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs.
- Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies.
- Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations.
- Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains
- Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc.
- Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment.
- Proficiency in programming languages such as Python, R, Java, or similar.
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
- Excellent analytical and problem-solving skills with a proactive approach to identifying solutions.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
Benefits:
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)
- Educational reimbursement
- Parental leave
- Employee stock purchase plan
- Tax-saving options
- Disability and life insurance
- Pet insurance
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