L2 Support Engineer – Endpoint
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Job Description
L2 Endpoint Support Engineer maintaining SOFTSWISS’s global Windows/macOS infrastructure. Administering endpoint, identity, collaboration, automation, and security systems for distributed teams.
Responsibilities:
- Administer and maintain Windows/macOS infrastructure in distributed environments
- Administer Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms
- Administer and support endpoint management systems including Microsoft Intune and Kandji/Jamf/Iru
- Automate routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows
- Manage software deployment, device compliance, and identity and access management processes
- Participate in infrastructure improvement initiatives, R&D, and implementation of new services and technologies
- Maintain technical documentation and the knowledge base
- Collaborate with vendors, security teams, and engineering teams to improve infrastructure reliability and security
Requirements:
- At least 3 years of experience at companies with 100+ employees and distributed offices, partially or fully remote
- Expert knowledge of MS Windows Server and MS Active Directory
- Basic Linux experience
- Experience administering and supporting collaboration and endpoint management platforms such as Slack, Azure ID, and Google Workspace
- Experience administering and supporting MDM platforms including Microsoft Intune and Apple device management solutions such as Kandji, Iru, Jamf, or similar
- Understanding of endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments
- Experience with monitoring and logging systems such as Zabbix, Grafana, Prometheus, Graylog, or ELK
- Hands-on experience using AI tools such as ChatGPT, Claude, or Copilot for infrastructure automation, scripting assistance, troubleshooting, and technical research
- Daily routine automation using Python, PowerShell, or Bash
- Strong troubleshooting and cross-team communication skills
- English B1+ sufficient for meetings with vendors’ technical support and sales/presales managers
- Strong command of Russian
- Higher technical education would be a plus
- Experience with GitOps and CI/CD workflows such as GitLab CI or GitHub Actions would be a plus
- Experience supporting globally distributed teams and remote-first environments would be a plus
- Experience with SSO/MFA solutions and identity providers, including OIDC/SAML protocols, would be a plus
Benefits:
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
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