Infrastructure and Support Analyst
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Job Description
Analista de infraestrutura e suporte administrando servidores Windows, redes corporativas, identidades e segurança. Atuando em suporte L2/L3 e automação de rotinas de TI para empresa em Belo Horizonte.
Responsibilities:
- Administer and monitor Windows server infrastructure and the corporate network (LAN/WAN/Wi‑Fi)
- Manage accounts, permissions and access using Active Directory and LDAP/ITIM tools
- Provide advanced-level technical support to users, resolving high-complexity issues
- Develop scripts to automate repetitive tasks and backup/maintenance routines
- Monitor information security on endpoints and the network, mitigating vulnerabilities
- Support the planning and execution of cabling and physical/logical infrastructure improvements
Requirements:
- Complex hardware and software diagnostics
- Knowledge of Windows and Linux desktop operating systems and productivity tools
- Experience installing, configuring, administering and maintaining Windows Server environments
- Proficiency with Active Directory, LDAP and identity governance tools such as ITIM / IBM Security Verify Governance or similar
- Solid knowledge of switches, routing, TCP/IP, DNS, DHCP, VPN, structured cabling and corporate wireless environments
- Application of security best practices, patch management, firewalls, endpoint protection and basic incident response
- Ability to create automation scripts in PowerShell, Python or Bash
- Experience with consultative support, ticket management (SLA) and specialized technical support
- Microsoft certifications AZ-104, MS-900 or similar are desirable
- CCNA or CompTIA Security+ certifications are desirable
- Knowledge of ITIL/COBIT is desirable
- Proactivity and ability to solve complex problems
- Good communication and resilience to handle end-user support
- Organizational skills and focus on technical documentation
Benefits:
- Health and Dental Insurance
- Home office allowance
- Meal allowance
- Paid vacation
- Day off on your birthday
- Health and Well-Being Program
- Individual Development Program (IDP)
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