Airline Customer Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Airline customer support specialist assisting travelers via phone and chat. Remote within Bulgaria, resolving travel issues for a leading airline through Sutherland.
Responsibilities:
- Assist airline customers via phone and chat with questions and requests related to travel arrangements
- Provide professional, customer-focused support and resolve issues efficiently
- Follow established procedures and quality standards
- Document customer interactions and work with different systems and tools
- Collaborate with the team to deliver an excellent customer experience
Requirements:
- English proficiency at C1 level or higher
- Excellent communication and problem-solving skills
- Customer-focused attitude and attention to detail
- Ability to work independently in a remote environment
- Flexibility to work rotating shifts, weekends, and public holidays
- Previous customer service experience is an advantage
- Familiarity with airline reservation systems is an advantage, but not a requirement
Benefits:
- 21 days of paid annual leave
- Health and life insurance
- Food vouchers
- Paid training and ongoing support
- Additional bonus opportunities
- Career development opportunities
- Supportive, multicultural team
Similar Jobs
Consumer Support Representative
Consumer Support Representative resolving billing, browser, phone, email, and chat issues for CCBill, a global online payment services provider. Supporting customers during Serbia night shifts.
Customer Experience Specialist, Part-Time Contract
Part-time Customer Experience Specialist resolving email, account, product, and technical tickets for Sortly’s visual inventory management platform. Escalating issues and troubleshooting customer problems remotely.
Payroll Tax Support Specialist
Payroll tax support specialist resolving U.S. employee payroll inquiries for a tech-enabled managed services provider. Managing Workday cases, tax questions, and payroll communications.
Client Support Specialist
Client Support Specialist for BetterRX, a healthcare SaaS company connecting patient care teams. Handling hospice and pharmacy support, troubleshooting, training, and ePrescribing setup.
Customer Service Representative
Remote customer service representative supporting CVS Health members through calls, email, troubleshooting, and referrals. Advocating for mental wellness in a 24-hour healthcare call center.
French-Speaking Customer Experience Specialist
French-speaking customer experience specialist supporting guest and landlord inquiries for The Flex’s global rental platform. Managing bookings, issue resolution, and service improvements through PMS and digital support tools.
Customer Experience Manager
Customer Experience Manager managing school-district transportation partnerships for Zūm’s technology-enabled student mobility platform. Driving district satisfaction, operational execution, renewals, and platform adoption.
Customer Support Representative
Customer Support Representative supporting FL3XX business aviation SaaS users across North America. Processing tickets, managing accounts, and troubleshooting software issues remotely.
Bilingual Spanish Customer Service Representative
Bilingual Spanish customer service representative supporting individuals remotely. Connecting people to emergency shelter and resources through call center systems.
Customer Experience Associate I
Remote customer service associate supporting Conduent’s Iowa Medicaid program. Providing telephone assistance, documenting enrollment activity, and guiding applicants through program requirements.
L1 Hosting Tech Support Agent
L1 hosting support agent troubleshooting WordPress websites and hosting environments for LevelUp’s technology-company clients. Resolving customer issues through live chat, Zendesk, DNS, SSL, MySQL, and Linux tools.
Atención al Cliente
Asesor de ventas remoto para nueva compañía telefónica en Lima. Contactando clientes, brindando asesoría y cerrando ventas para Konecta.
Atención al Cliente - Part Time
Part-time customer service role working from home for Konecta, Peru’s customer-experience company. Handling customer interactions with fixed salary and commissions.
Atención al Cliente
Agente remoto de atención al cliente Claro HFC para MDY, empresa BPO de telecomunicaciones. Resolución de consultas en turnos rotativos AM o PM.
Customer Service Expert, English B2
Remote English B2 customer service representative supporting customer inquiries and solutions. Joining Teleperformance, a global omnichannel customer-experience services provider.
Atención al Cliente, Turno Tarde
Asesores remotos de atención al cliente para Covisian, multinacional de servicios de call center en Perú. Resolución de consultas y oferta de productos durante cada contacto.
Bilingual Virtual Assistant – English, Spanish, Customer Service and Sales
Assistente virtual bilíngue apoiando atendimento, vendas, leads e CRM para empresa de limpeza residencial e comercial na Flórida. Trabalho remoto com clientes em inglês e espanhol.
Customer Care Representative – Phone Based
Customer Service Representative handling inbound customer support for national brands. Using guided systems to resolve questions, service requests, account needs, and product issues remotely.
Support Specialist, Imaging Systems
Brainlab Support Specialist installing, maintaining, and repairing Loop-X medical imaging systems at hospitals across France. Providing on-site and remote technical support while traveling extensively.
Support Specialist, Imaging Systems
Support Specialist servicing Brainlab’s Loop-X medical imaging systems at hospitals across Spain. Installing, maintaining and troubleshooting systems while delivering on-site and remote customer support.