Consumer Support Representative
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Job Description
Consumer Support Representative resolving billing, browser, phone, email, and chat issues for CCBill, a global online payment services provider. Supporting customers during Serbia night shifts.
Responsibilities:
- Field incoming ticket communications with customers who process payments through CCBill merchant websites.
- Resolve incoming phone call, email, and chat communications.
- Ensure all customer issues are addressed and resolved to completion.
- Research and resolve credit card billing inquiries.
- Provide web browser assistance and troubleshoot browser compatibility issues.
- Initiate customer escalations to internal teams and CCBill merchants.
- Properly notate customer interactions and issues in the Admin for follow-up.
Requirements:
- Excellent English language skills, both verbal and written.
- High school degree or equivalent education.
- Ability to be self-motivated and exhibit a high degree of professionalism.
- Ability to quickly identify and troubleshoot customer issue appropriately.
- General knowledge of basic internet technologies.
- Intermediate proficiencies with current web browsers, Microsoft Word, and Excel.
- Ability to retain and reapply information learned during day to day interactions with supervisors and Management.
- Ability to effectively operate independently without the need of constant supervision.
- Demonstrated ability to handle all sorts of customer interactions.
- Night shift, 40 h/week, including working over the weekend.
Benefits:
- 25 days PTO/year
- 5 days of fully paid sick leave
- Food allowance 5 euro/working day
- Private health insurance
- Work from the office/hybrid/remote
- Soft drinks, tea, coffee and fruit at the office
- Introductory training
- Highly talented, professional and friendly team
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