Analista de Atendimento ao Cliente, Junior – Suporte
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Job Description
Junior Customer Support Analyst for SaaS platform focusing on training and client support. Responsibilities include resolving issues, conducting trainings, and improving product materials.
Responsibilities:
- Realizar atendimento a clientes, atuando na resolução de dúvidas e incidentes relacionados à plataforma;
- Conduzir treinamentos operacionais, garantindo o correto uso do sistema pelos usuários;
- Desenvolver e aprimorar materiais didáticos (guias, manuais e conteúdos de apoio);
- Apoiar na definição e melhoria de processos técnicos e operacionais;
- Contribuir com sugestões para evolução contínua da ferramenta;
- Pesquisar e aplicar melhores práticas do mercado de software.
Requirements:
- Experiência com suporte técnico em sistemas web
- Vivência com atendimento ao cliente
- Excelente comunicação verbal e escrita, com capacidade de explicar temas técnicos de forma clara e objetiva
- Forte habilidade analítica e de resolução de problemas
- Conhecimento intermediário em Word e Excel
- Organização, proatividade e boa gestão de prioridades.
- Experiência prévia com plataformas SaaS
- Vivência com treinamentos ou capacitação de usuários.
Benefits:
- Vale alimentação/refeição
- Trabalho 100% remoto
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