Customer Service Specialist, 2nd Shift
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Job Description
HSN customer service specialist handling high-volume inbound calls, orders, payments, and refunds. Promoting products while delivering personalized support from home for QVC Group’s social shopping brands.
Responsibilities:
- Handle a high volume of inbound customer inquiries
- Offer additional products during each customer interaction
- Assist customers with questions while personalizing the experience
- Confirm refunds, take payments, place orders, and analyze account data
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule that includes weekends and is not Monday–Friday
- Work from home in a virtual environment
Requirements:
- 12 months or more of customer service experience
- Ability to learn and work in a virtual environment
- Ability to communicate with a variety of styles
- Ability to navigate multiple systems and screens
- Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements
- Ability to troubleshoot own technical problems and partner with IT when needed
- Availability to work weekends, holidays, and additional hours
- Must reside in Virginia or an HSN approved state
- Provide a distraction-free work-from-home environment
- Spanish bilingual opportunity also available
Benefits:
- Shift differential and incentives as applicable
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
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