Customer Support Representative – Freelancer
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Job Description
Telefonische Kundenbetreuung für einen expandierenden Anbieter von Seniorenbetreuung. Interessenten beraten, Bedarf ermitteln und Gespräche dokumentieren.
Responsibilities:
- Contact prospective customers by phone regarding 24-hour care services
- Assess their needs, conduct conversations with empathy and professionalism, and focus on converting inquiries into customers
- Document call details
Requirements:
- Freelancer available for 20 hours per week
- Reliable, empathetic, and assertive
- Fluent German at native-speaker level
- Enjoy speaking on the phone; strong communication and closing skills
- Proficient in Excel
- Structured and well-organized approach to work
- Working hours on weekdays from 12:00–15:00 and 18:00–19:00; no deviations are possible
Benefits:
- Remote work
- Flexible working hours
- Bonuses
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