Customer Service Representative
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Job Description
EV Concierge Representative supporting electric-vehicle owners with product, charging, ordering, and service questions. Delivering phone, chat, and email assistance for TEKsystems’ clients.
Responsibilities:
- Serve as a product expert for current and future EV product offerings and related services.
- Assist customers via phone, chat, and email with product information, vehicle reservations and ordering, charging solutions, dealership and service inquiries, and recall-related questions.
- Take ownership of each customer interaction and ensure concerns are fully resolved.
- Build positive relationships with customers through personalized and solution-oriented service.
- Navigate multiple internal systems and tools to document customer interactions accurately.
- Identify customer needs and provide appropriate recommendations and guidance.
- Maintain detailed case documentation and follow-up communications.
- Contribute ideas to improve customer satisfaction and the overall customer experience.
- Provide approximately 80% phone support and 20% chat, email support, and case documentation in a high-volume contact center environment.
Requirements:
- 1-2 years of customer service experience in a call center, customer support, help desk, or related environment.
- Experience handling a high volume of customer calls.
- Strong computer navigation and typing skills.
- Excellent reading comprehension, verbal communication, and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Positive attitude with a strong work ethic and customer-first mindset.
- Ability to learn and retain technical product information quickly.
- Basic understanding of electric vehicles and charging solutions preferred.
- Experience supporting customers through phone, chat, and email channels preferred.
- Experience troubleshooting customer concerns and providing solutions preferred.
- Associate degree preferred (not required).
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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