Customer Service Representative
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Job Description
Remote Customer Service Representative supporting Globe Life insurance customers. Resolving inquiries across phone, email, and written correspondence while meeting quality and service metrics.
Responsibilities:
- Provide superior customer service and handle inquiries and issues promptly and professionally using multiple systems
- Focus on first-contact resolution and high customer satisfaction while adhering to operational standards
- Act as first-tier support for all customer inquiries on behalf of Globe Life Inc.
- Effectively communicate and resolve customer issues
- Assist with department and company initiatives as needed
- Assist with daily call volume, prioritizing service level
- Provide accurate resolutions to customer inquiries
- Meet customer needs on every interaction via phone, email, and written correspondence
- Meet Quality Assurance requirements and key performance metrics
- Perform other assigned duties
- Work Monday to Friday with no weekend phone schedules
Requirements:
- 1 year of customer service experience in a similar role
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Excellent listening skills and ability to ask probing questions, understand concerns, and overcome objections
- Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook
- General working knowledge of the Internet for business use
- Ability to learn new computer systems
- Knowledge of customer service principles and practices
- Professional and friendly attitude with ability to quickly develop rapport with customers
- Flexibility in schedule
- Detail-oriented
- Ability to professionally handle and resolve escalated issues
- Heavy computer and phone usage
- Ability to sit 90% of the workday
- Willingness to work shift work and overtime
- Reliable and predictable attendance of assigned shift
- Ability to work full time and/or part time based on position specifications
Benefits:
- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits
- Retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off
- Parental leave
- Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals
- Company-paid counseling for mental health, stress management, and work-life balance
- Continued education reimbursement eligibility
- Company-paid FLMI and ICA courses
- Discounted Texas Rangers tickets
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