Customer Service Representative, Arabic
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Job Description
Remote Arabic customer service representative supporting REVOLVE’s online fashion shoppers. Handling calls, email, chat, SMS, and complaint resolution.
Responsibilities:
- Answer inbound telephone calls and provide excellent customer support
- Respond to customer questions and comments via telephone, email, Live Chat, and SMS
- Research and resolve complaints to ensure customer retention and satisfaction
- Follow up on written correspondence and escalate to the customer service manager on duty as necessary
- Coordinate and liaise with other departments to ensure problem resolution
- Work with other customer service team members to promote customer satisfaction
Requirements:
- Ability to work in a team environment
- Ability to give and receive honest and direct feedback
- Strong customer orientation with desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in the intensity of a high-volume inbound call center and uphold high quality standards
- Knowledge of apparel construction and fabrication and various fashion categories
- Ability to work required overtime when business needs warrant, with reasonable notice
- Schedule flexibility with reasonable notice
- Ability to work autonomously in a virtual environment
- Must be reachable and available by telephone, email, and instant message during work hours
- Ability to meet set productivity standards on an ongoing basis
- Dedicated quiet and distraction-free workspace with appropriate work surface
- Reliable internet speed of 50 Mbps or greater with Ethernet connection; Wi-Fi not permitted
- Ability to use the majority of internet bandwidth for work
- Experience with Microsoft Word and Excel
- Type 50+ words per minute
- 1+ years in Customer Service, help desk or call center experience
- Type 60+ words per minute
- Working knowledge of website navigation
Benefits:
- Full-time, permanent position
- Remote work arrangement
- Schedule flexibility with reasonable notice
- Overtime opportunities when business needs warrant, with reasonable notice
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