Licensed P&C Customer Service Representative
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Job Description
Licensed P&C customer service representative handling policy and billing support for TEKsystems’ clients. Resolving service issues and completing licensed policy updates remotely, with no sales.
Responsibilities:
- Respond to inquiries from customers and agents
- Provide clear, accurate, and efficient support on property and casualty policy and billing matters
- Handle service issues
- Document customer needs
- Complete policy updates requiring an active insurance license
- Provide support through inbound and outbound communication channels
- Assist customers in safeguarding what is most important to them
Requirements:
- Must have an active P&C or Personal Lines license with no active appointments
- Must have a verifiable HS Diploma or GED
- Must be available for Monday-Friday training/nesting hours for 14 weeks: either 8:00am–5:00pm or 10:00am–6:30pm EST
- After training, must be available Monday-Sunday for any 8-hour shift between 7:00am–8:00pm EST
- Bilingual Spanish is applicable to the bilingual pay rate
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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