Analista de Service Desk – Turno Noturno
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Job Description
First level support role in telecommunications for a national client. Responsible for incident resolution and system monitoring in the night shift 12x36.
Responsibilities:
- Atendimento de primeiro nível de requisições do cliente, por sistema, e-mail e telefone
- Registro dos atendimentos em ferramentas de gestão de tickets
- Acompanhar e monitorar ambiente do cliente, verificando sistemas e máquinas para garantir o pleno funcionamento
- Analisar e executar manutenções preventivas nos ambientes do cliente
- Manutenção do sistema de monitoração
- Receber e executar solicitações de serviço (SR) dos clientes
- Receber e analisar tickets de incidentes
- Prover solução de contorno para minimizar impacto no cliente
- Acionar e escalar outras equipes quando necessário
Requirements:
- Conhecimentos básicos de informática
- Conhecimentos de Windows e Office
- Noções básicas de Unix
- Disponibilidade para atuar em turnos 12x36 - noturno
- Ensino Médio Completo
- Comunicação clara e eficiente
- Trabalho em equipe
- Iniciativa
- Raciocínio lógico
- Visão crítica e senso de urgência
- Inglês básico (Leitura, Escrita)
- Conhecimentos intermediários de TI (sistemas e hardware) (diferencial)
- Experiências com atendimento ao público (diferencial)
- Vivência com ferramentas de trouble ticketing (diferencial)
Benefits:
- Work anywhere: pode trabalhar remoto ou de um dos nossos escritórios
- Birthday Off
- Horário flexível
- Vale alimentação
- Vale refeição
- Vale transporte
- No dress code
- TotalPass
- Plano de saúde
- Plano odontológico
- Plano de saúde PET
- Parcerias com profissionais e estabelecimentos
- Auxílio pós-graduação
- Bolsa de idiomas
- Programa de treinamento e capacitação
- Programa de tutoria e mentoria
- Auxílio Home Office
- Auxílio creche
- Seguro de Vida
- Indicação premiada
- Participação nos lucros
- Breaktime: acompanhamento do RH
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