Application Advocate, Analyst
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Job Description
Application Advocate Analyst owning internally developed software lifecycle for WBL, a real estate-secured business lender. Coordinating requirements, delivery, releases, adoption, operations, and governance.
Responsibilities:
- Serve as the primary point of accountability for the internally developed application throughout its lifecycle
- Maintain the application’s purpose, roadmap, stakeholders, dependencies, risks, and improvement opportunities
- Gather and document user needs, business rules, requirements, and acceptance criteria
- Maintain the backlog and recommend priorities based on value, urgency, risk, effort, and company objectives
- Obtain business-sponsor approval for material requirements and policy decisions
- Coordinate developers, users, vendors, and other contributors
- Track scope, milestones, dependencies, risks, and decisions
- Report progress and escalate delays, conflicts, or resource needs
- Coordinate testing and business acceptance
- Confirm documentation, training, support, security, and operational preparations are complete
- Recommend release readiness and track post-release issues
- Coordinate communications, training, and user support
- Monitor usage, feedback, and intended business outcomes
- Identify and address adoption or performance gaps
- Monitor application performance, incidents, support requests, defects, and recurring problems
- Recommend priorities for maintenance, technical debt, and enhancements
- Keep application, support, continuity, and recovery documentation current
- Coordinate security, legal, compliance, audit, and internal-control reviews
- Track risks, vulnerabilities, findings, and remediation commitments
- Report application health, delivery status, adoption, business value, and unresolved issues
Requirements:
- Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field
- Must be available to work Monday–Friday, 9:00 AM–6:00 PM Eastern Time
- Must have a stable internet connection and professional remote working setup
- Resume must be submitted in English to be considered
Benefits:
- Paid time off (PTO)
- Fully remote work environment
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