Bilingual Analyst, French/English, Fraud Inbound and Detection, Overnight
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Job Description
Bilingual Fraud Analyst investigating financial crimes and detecting threats for BMO, a Canadian bank. Supporting overnight customer contact centre operations in French and English.
Responsibilities:
- Conduct investigations to identify, assess, decide, and report on activity indicating exposure to financial crimes
- Evaluate, document, manage, and escalate potential threats and investigations according to standard operating procedures
- Provide subject matter expertise and oversight of criminal risk using intelligence-based detection and research
- Provide input and recommendations for process and customer service improvements
- Monitor financial crime risk trends, regulations, and compliance standards
- Monitor and analyze information from detection systems, tools, reports, or manual sources
- Collect evidence and information for incident reports, loss prevention, litigation, criminal prosecution, management information, statistics, and process improvements
- Document investigation actions and findings in account and case files
- Maintain understanding of financial crime management processes, frameworks, and techniques
- Gather and format data into regular and ad-hoc reports and dashboards
- Analyze data and information to provide insights and recommendations
- Execute routine service requests, transactions, and queries within service level agreements
- Notify and provide information and instructions to internal and external stakeholders regarding incidents
- Handle complex and diverse tasks, including escalations from other employees
- Analyze issues and determine next steps
- Apply BMO’s Risk Management Framework, Risk Culture, and approved Risk Appetite while protecting assets and complying with policies, laws, and regulations
Requirements:
- Bilingual French and English required
- Banking experience required
- Call center experience required
- Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset
- Knowledge of banking products, services, processes, and organization is an asset
- Specialized knowledge
- Good verbal and written communication skills
- Good organization skills
- Good collaboration and team skills
- Good analytical and problem-solving skills
- Fluent in French and English to support clients and team members inside and/or outside the province of Quebec
- Ability to work Sunday to Thursday, 12am–8am EST
Benefits:
- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
- Accommodations available on request for candidates taking part in all aspects of the selection process
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