Application Support Analyst – I
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Job Description
Application Support Analyst supporting healthcare SaaS, EMR, and care coordination systems at Collabrios Health. Troubleshooting user issues, managing access, and maintaining support documentation.
Responsibilities:
- Provide timely and effective support to internal and external users for proprietary and cloud-based applications
- Assist with account creation, access modifications, and deactivations in alignment with company protocols
- Resolve technical issues and escalate complex problems to Development or Technical Operations
- Work with client liaison groups to obtain approvals and complete procedural tasks
- Maintain system documentation, procedures, and knowledge base articles
- Offer basic desktop support related to application functionality and user access
- Log, update, and resolve issues in the internal ticketing system, escalating as needed to the Application Support Lead or Manager
Requirements:
- Associate’s degree required
- 1+ years of experience in healthcare IT support, help desk, or a similar environment
- Familiarity with healthcare applications and terminology
- Proficiency with Windows 10 and Microsoft 365
- Clear written and verbal communication skills across email, phone, and messaging platforms
Benefits:
- A connected, virtual-first culture with a collaborative, mission-driven team
- Competitive health benefits, including medical, dental, and vision coverage
- 401(k) with company contribution
- Flexible paid time off (PTO), plus 72 hours of sick time
- Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives
- Opportunities for learning, mentorship, and professional development
- A values-driven environment where diverse perspectives are welcomed and purpose guides our work
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