Application Support Engineer – II
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Job Description
Application Support Engineer II providing application support and maintenance at Flywire. Engage with internal teams, solve support requests, and maintain documentation of issues.
Responsibilities:
- Provide application expertise, solving support requests and assisting the Helpdesk and Engineering teams
- Engage with internal employees to accurately detail issues sent to the ticketing system
- Maintain documentation related to solving common issues
- Become an expert in Flywire products and triage issues
- Provide day-to-day maintenance and support for applications supported by the customer and their partners
- Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
Requirements:
- 1-5 years of experience in software maintenance and support
- An understanding of web applications - ours are written in RoR, Java and React
- Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ
- Strong categorization skills and the ability to find ways to improve our ticketing system
- Desire to improve the support process (including onboarding, training and escalation)
- Fluent in English, as it is the company’s working language
- Experience in FinTech or the payment industry will be appreciated
Benefits:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Wellbeing Programs (Mental Health, Wellness)
- Competitive time off including FlyBetter Days to volunteer and Digital Disconnect Days!
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