Application Support Engineer
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Job Description
Application Support Engineer providing front-line support for a proprietary loan management platform. Collaborating with users, product, and engineering teams for issue resolution and documentation.
Responsibilities:
- Serve as a primary point of contact for technical application support.
- Triage incoming support cases and manage issues through resolution.
- Troubleshoot application issues across user workflows and databases.
- Provide hands-on support for web browser-related issues.
- Investigate and resolve data issues using SQL Server.
- Monitor, investigate, and document application issues within Azure environments.
- Use Azure DevOps to track incidents and defects.
- Support application releases with testing and validation.
Requirements:
- 3+ years of experience in technical support, application support, or production support roles.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Strong experience supporting applications built with .NET / C#.
- Working knowledge of Microsoft Azure cloud platforms.
- Experience using Azure DevOps for incident tracking.
- Proficiency with SQL Server for troubleshooting data.
- Strong understanding of web technologies and experience troubleshooting web browsers.
- Excellent customer service and communication skills.
Benefits:
- Competitive Base Salary
- 401(k)
- Health insurance
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