Applications Technician – New England States
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Job Description
Applications Technician supporting Haimer, a precision tool-holder manufacturer, through machine troubleshooting, repair, installation, and customer training. Providing remote and field technical support across New England.
Responsibilities:
- Provide technical support for the entire Haimer product line
- Organize and conduct technical training seminars for sales staff and distributor networks
- Coordinate the installation of Haimer products in the field
- Deliver customer service, technical support, and sales assistance
- Interact with global Haimer technical departments and customer service teams
- Maintain service and customer information in the CRM system
- Travel to customer locations for installations, training, and service of Haimer products
- Respond to phone inquiries and provide technical support to customers and the sales team
- Train and support customer sales representatives and distributors on new Haimer products
- Assist with preparation and execution of trade shows and in-house demos
- Troubleshoot, repair, and perform preventative maintenance at customer sites
- Provide technical telephone support and remote assistance
Requirements:
- Experience troubleshooting mechanical and electrical issues of machines
- Proficient computer skills, including MS Office, CRM, and ERP systems
- AutoCAD is a plus
- Willingness to work flexible hours and travel overnight as needed
- Willingness to travel throughout North America and internationally
- Strong interpersonal and communication skills
- Honest, dependable, and reliable
- Critical thinking and on-the-go problem solving
- Ability to work with minimal supervision
- Strong desire for customer satisfaction
- High level of professionalism, integrity, and punctuality
Benefits:
- Medical, Dental and Vision Coverage
- Life Insurance
- Long-term and Short-term Disability Insurance
- Retirement Plan (401K)
- Skill development and career growth
- State-of-the-art facility
- EEO employer
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