Applications Technician
Posted 3ds ago
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Job Description
Applications Technician at Haimer USA providing troubleshooting and support for precision tools across customer sites in North America. Engaging in both direct fieldwork and remote assistance.
Responsibilities:
- Provide technical support for the entire Haimer product line
- Organize and conduct technical training seminars for sales staff and distributor networks
- Coordinate the installation of Haimer products in the field
- Deliver excellent customer service, technical support, and sales assistance
- Interact with global Haimer technical departments and customer service teams
- Maintain service and customer information in the CRM system
- Travel to customer locations for installations, training, and service of Haimer products
- Respond to phone inquiries and provide technical support to customers, and sales team
- Train and support customer sales representatives, and distributors on new Haimer products
- Assist with preparation and execution of trade shows (May require weekend travel) and "in-house" demos
Requirements:
- Experience in troubleshooting mechanical and electrical issues of machines
- Proficient computer skills (MS Office, CRM & ERP systems, AutoCAD a plus)
- Willingness to work flexible hours and overnight travel as needed
- Strong interpersonal and communication skills
- Honest, dependable, reliable
- Critical thinking and "On the go" problem solving
- Ability to work with minimal supervision
- Strong desire for customer satisfaction
Benefits:
- Medical, Dental and Vision Coverage
- Life Insurance
- Long-term and Short-term Disability Insurance
- Retirement Plan (401K)

















