Area VP, Customer Success
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Job Description
Area VP for Customer Success leading a high-performing customer success team across the Americas with a focus on cybersecurity. Building strategies to drive customer retention and expansion.
Responsibilities:
- Building, leading, and developing a high-performing team of Customer Success leaders across the Americas
- Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team
- Ensuring the Americas CS organization is designed to prioritize adoption and value realization
- Acting as the senior CS partner to Sales leadership in the region
- Elevating the leadership bench so Team Leads / Managers can coach teams on cyber product adoption
Requirements:
- 8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles
- 3+ years leading leaders in a high-growth B2B SaaS or cybersecurity company
- Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization
- Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers
- Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense
- Track record of building and coaching teams that consistently hit GRR, NRR, CSQL, adoption, and advocacy targets
Benefits:
- Health insurance
- 401(k)
- Flexible work arrangements
- Professional development
- Paid time off
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