Client Success Consultant – Assistant Solutions
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Job Description
Client Success Consultant helping BELAY, a virtual staffing company, retain clients and grow accounts. Managing client-contractor relationships, service delivery, consulting, and upselling remotely.
Responsibilities:
- Foster trusted-advisor relationships with clients and contractors
- Ensure successful delivery of services aligned with client needs and expectations
- Maintain client satisfaction through exceptional day-to-day service
- Identify upselling opportunities within existing accounts
- Drive client retention, support revenue growth, and provide strategic consulting
- Serve as liaison between clients, contractors, and internal teams
- Communicate, present, and influence at all organizational levels, including executive and C-suite stakeholders
- Understand client business objectives, challenges, and priorities
- Provide strategic guidance and support
- Add value by deepening understanding of client needs and expectations
- Enhance and expand clients’ businesses through upselling BELAY solutions
- Consult on best practices, tips, and efficiency strategies for virtual engagements
- Develop action plans, track implementation, and follow up
- Maintain current job knowledge through education, professional reading, networking, and industry organizations
- Coordinate smooth transitions for contract modifications and terminations
- Manage conflict through problem solving and emotional intelligence
- Maintain and update cloud-based CRM systems, daily activity, reporting, and deal status
- Manage schedules and prioritize time
- Respond to internal chats, Slack messages, and emails the same day
- Match contractors with clients
- Maintain accurate documentation and communication across Google Workspace and CRM platforms
- Collaborate with leadership and cross-functional teams
- Conduct account reviews to identify sales opportunities, growth areas, and improvements
Requirements:
- Bachelor’s degree or equivalent work experience
- Strong verbal and written communication skills with a confident presence
- Experience in client-facing roles
- Responsiveness and professionalism
- Ability to work independently and as part of a team
- Ability to apply sound judgment to plan and achieve goals while managing multiple tasks
- Comfortable using video and phone calls as primary communication methods
- Strong technological skills
- Proficiency with cloud-based CRM systems
- Proficiency with Google Workspace
- Dedicated, distraction-free home office
- Availability during standard Monday-Friday business hours
- Must reside within 50 miles of Atlanta, Georgia
- Legally authorized to work in the United States
- Full-time, exempt W-2 employment
Benefits:
- Variable incentive compensation eligible; total target compensation of $100,000 annually (OTE)
- Medical, dental, vision, life, and disability insurance
- Employer covers 70% of employee medical premiums and 65% of dependent medical premiums
- Employer covers 70% of employee dental and vision premiums
- Company-paid life insurance with $15,000 coverage
- Company-paid short-term and long-term disability coverage
- 401(k) plan through Vanguard with a 4% discretionary employer match
- 15 days of annual PTO for full-time employees working 40 hours/week; 12 days for full-time employees working 30 hours/week
- Additional PTO at 3- and 5-year tenure milestones
- 12 paid holidays annually
- Paid sick leave in accordance with applicable state and local requirements
- Full-time remote work
- Award-winning company culture
- Annual company Summit and business meeting travel opportunities
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