Digital Marketing Customer Success Manager
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Job Description
Digital marketing customer success manager connecting SEO, GEO, AI search, and PPC performance to client business results. Managing retention, reporting, and growth for a digital marketing agency.
Responsibilities:
- Build strong client relationships, understand business objectives, and manage expectations
- Own client satisfaction, account health, retention, and proactive communication
- Identify potential risks early and coordinate corrective actions
- Analyze SEO, GEO, AI search visibility, PPC, website, and conversion performance
- Connect marketing metrics with qualified leads, acquisition costs, conversions, and ROI
- Investigate performance declines, identify root causes, and recommend data-backed improvements
- Evaluate digital marketing strategies and identify optimization opportunities
- Present performance reports with clear insights, recommendations, and next steps
- Explain complex marketing data in simple, business-focused language
- Communicate performance challenges, manage difficult conversations, and set realistic expectations
- Collaborate with SEO, GEO, PPC, content, and web teams
- Track client commitments, internal action items, dependencies, and escalations
- Identify account growth opportunities based on client needs and performance
Requirements:
- 3–5+ years of experience in digital marketing, customer success, or account management, preferably within a digital marketing agency
- Strong understanding of SEO, GEO (Generative Engine Optimization), AI search visibility, PPC, and digital marketing analytics
- Awareness of evolving search behavior, AI-generated recommendations, and visibility across Google and AI search platforms
- Exceptional numerical and analytical skills, with the ability to interpret data, identify patterns, investigate discrepancies, and make sound recommendations
- Familiarity with Google Analytics 4, Google Search Console, Google Ads, Looker Studio, and AI visibility tracking tools
- Ability to distinguish marketing activity and reported conversions from meaningful business results
- Excellent English communication, presentation, and client relationship management skills
- Strong organizational skills and experience managing multiple client accounts simultaneously
- A proactive, accountable, and commercially minded approach to problem-solving
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