Customer Success Manager
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Job Description
Customer Success Manager managing healthcare customer accounts and adoption outcomes. Guiding users toward measurable value from WellHive’s platform.
Responsibilities:
- Manage a portfolio of customer accounts, owning adoption outcomes and customer health
- Build and maintain relationships with site leadership, program leads, and day-to-day end users
- Drive WellHive platform adoption by integrating it into end users’ daily workflows
- Monitor account health, identify risks, and lead intervention efforts
- Partner with internal teams to address customer needs and surface field insights
- Communicate progress and trajectory through structured reporting
- Serve as a WellHive platform expert and help customers maximize platform value
Requirements:
- 3–5 years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company
- Track record of driving measurable customer outcomes
- Strong relationship-building and stakeholder management skills
- Comfort working with data and translating it into customer-facing insights
- Excellent written and verbal communication skills
- Ability to work in complex, multi-stakeholder environments
- US Citizen or Permanent Resident status required; EAD does not qualify
- Ability to work remotely from a state within the United States
- Preferred: Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs
- Preferred: Background in healthcare scheduling, referral coordination, or community care
- Preferred: Experience driving adoption of a software platform with multiple user types
- Preferred: Experience utilizing different software applications or CRMs to manage and monitor customer interactions
Benefits:
- Remote work arrangement
- Full-time employment
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