Partnerships Success Manager
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Job Description
Strategic Customer Success Manager guiding enterprise healthcare systems’ AI strategy and measurable outcomes. Leading executive partnerships, renewals, expansion, and customer success for Aidoc’s clinical AI platform.
Responsibilities:
- Lead a portfolio of strategic enterprise customers, typically $15M+ ARR across 3–6 accounts
- Align customers’ AI strategy with business and clinical goals
- Develop and nurture trusted relationships with C-suite leaders
- Establish shared vision, success metrics, and long-term alignment
- Orchestrate QBRs, Executive Steering Committees, and annual roadmap sessions
- Partner with regional Customer Success Managers, Sales, Product, and Delivery teams
- Secure renewals and identify expansion opportunities through demonstrated ROI and strategic partnerships
- Represent customer perspectives across Product, Marketing, and Leadership
- Mentor CSMs on strategic planning, executive engagement, and value realization
- Drive retention, expansion, executive alignment, adoption, measurable value realization, customer advocacy, and internal collaboration
Requirements:
- 7+ years of experience in Customer Success, Strategic Account Management, or Consulting
- Experience leading enterprise healthcare or SaaS partnerships in fast-growing environments
- Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software
- Exceptional communication and relationship-building skills with C-suite stakeholders
- Ability to connect technology adoption with tangible business outcomes and ROI
- Track record of cross-functional collaboration across Product, Sales, and Delivery teams
- History of renewal, adoption, and expansion success within strategic enterprise accounts
- Bachelor’s degree required
- Advanced degree (MBA, MHA, MPH) preferred
Benefits:
- A range of medical, dental and vision benefits
- Stock options for all full-time employees
- Flexible time off without vacation accrual limits, coordinated with the manager and team
- 401(k) plan with company match
- Life insurance
- Long- and short-term disability
- Opportunity to directly improve medical care and impact patient outcomes
- Remote-first workplace
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