Mid-Market Customer Success Manager
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Job Description
Customer Success Manager managing mid-market accounts for Riverside’s AI-powered content creation platform. Driving adoption, retention, renewals, and expansion through strategic customer guidance.
Responsibilities:
- Manage a portfolio of Mid-Market customers
- Act as a strategic partner and trusted advisor to customers
- Drive product adoption and enable success at scale
- Ensure long-term customer retention and growth
- Lead regular business reviews and high-impact customer conversations
- Identify opportunities for renewals and expansion
- Represent the voice of the customer
- Collaborate cross-functionally with Product and Marketing
- Influence roadmap priorities and share best practices
- Consult on how Riverside fits into customers’ broader business goals
Requirements:
- At least 3 years of experience in customer success/customer support in a SaaS environment
- Experience managing a high velocity of accounts
- Desire to work remotely in a fast-paced startup environment
- Tech-savviness and ability to learn Riverside’s product functionality
- Ability to achieve KPIs and targets
- Strong verbal and written communication skills in English
- Strong analytical and problem-solving skills
- Ability to prioritize, organize, and execute multiple tasks with deadlines
- Based in Toronto, ON, Canada
- Ability to work Eastern time zone business hours
Benefits:
- Remote work arrangement
- Opportunity to work at an AI-powered content creation platform
- Collaboration with Product and Marketing teams
- Work Eastern time zone business hours
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