Director, Sales & Customer Success
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Job Description
Sales director leading specialty sales and customer success for Empower’s evidence-based behavioral health and community care programs. Building pipeline discipline, cross-sell strategy, AI-enabled workflows, and a regional pod model.
Responsibilities:
- Lead, coach, and develop Specialty Sales Representatives and Customer Success team members
- Drive consistent pipeline discipline, activity, and quota attainment
- Propose sales headcount, sequencing, and role design; source and interview candidates with CGO signoff
- Partner with the CGO and Enterprise Sales Reps on collaboration rules, deal routing, and account hand-offs
- Own pipeline reviews, forecasting, deal coaching, territory and account assignment, and performance management
- Partner with the Sales/RevOps Manager on HubSpot pipeline stages, forecasting logic, activity tracking, reporting, and NetSuite alignment
- Identify and implement AI-enabled workflows and automation for prospecting, call preparation, proposals, CRM hygiene, and reporting
- Design and lead the transition toward a regional pod model, including rollout sequencing and commission, territory, and process infrastructure
- Support the evolution from a house of brands to a unified One Empower platform
- Drive cross-sell and expansion across Empower's seven subsidiary brands
- Attend industry conferences and events to build awareness, networking, partnerships, and pipeline
- Build onboarding and ramp plans for sales hires
- Partner with Implementation Success and Program Delivery on sale-to-implementation hand-offs and adoption/renewal feedback
- Provide pipeline, forecast, team-performance, hiring, and pod-transition updates to the CGO and executive leadership
- Represent field sales perspectives in go-to-market, marketing, and product/program feedback loops
Requirements:
- Bachelor's degree in business, healthcare administration, or a related field; equivalent experience considered
- 7+ years of progressive sales experience
- 3+ years directly managing and coaching a field or specialty sales team
- Experience in healthcare, behavioral health, human services, or a public-sector-adjacent environment ideally
- Demonstrated success building or scaling a sales function
- Strong pipeline management and forecasting discipline
- Hands-on CRM fluency; direct HubSpot experience strongly preferred
- Comfort partnering with finance/RevOps on ERP data; NetSuite familiarity a plus
- Ability to coach teams selling complex, consultative offerings to multiple buyer types
- Excellent coaching, communication, and cross-functional collaboration skills
- Direct hiring experience, including sourcing, interviewing, and building business cases
- Experience leading or managing customer success, account management, or renewal functions
- Experience partnering with RevOps, sales operations, or CRM administrators
- Genuine enthusiasm for AI and modern sales tools, with experience introducing adopted tools or workflows
- Successful completion of a background check
- Ability to maintain strict confidentiality and comply with data governance policies
- Ability to work remotely in a computer-based position with prolonged sitting and extended computer, keyboard, and video-conferencing use
- Approximately 25–35% travel availability
- Preferred: experience in behavioral health, evidence-based programs, child and family services, human services, education, or criminal/juvenile justice
- Preferred: government and managed care organization selling experience
- Preferred: commission plan and territory structure design experience
- Preferred: structural sales transition experience
- Preferred: brand or portfolio consolidation experience
- Preferred: conference representation experience
- Preferred: hands-on AI-enabled sales tool experience
- Preferred: lean, fast-moving commercial organization experience
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement savings
- Paid time off and holidays
- Life insurance
- Remote work arrangement
- Travel opportunities for in-person meetings, client engagements, and industry conferences
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