Associate Clinical Experience Analyst – Genetic Counselor Assistant
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Job Description
Genetic Counselor Assistant supporting rare-disease customer inquiries and escalations at Abbott. Developing clinical training and improving workflows for diagnostic services.
Responsibilities:
- Deliver clinical expertise and operational support for the rare disease customer-facing team at PreventionGenetics
- Act as a clinical liaison for internal and external customers and address elevated inquiries
- Facilitate elevation and documentation for Unsolicited Medical Inquiries across the product portfolio
- Provide product-specific clinical training, including content creation and collaboration with training teams
- Collaborate with laboratory and pathology teams on case resolution and process improvements
- Monitor clinical inquiry and escalation metrics, identify trends, and support corrective and preventative actions
- Investigate escalations to identify process gaps and recommend retraining or workflow adjustments
- Document information according to standard operating procedures
Requirements:
- Bachelor's Degree in a field related to the essential duties; or Associate's Degree and 2 years of relevant experience; or High School Diploma or GED and 4 years of relevant experience
- Ability to work on a mobile device, tablet, or computer screen and perform typing for approximately 90% of a typical working day
- Ability to work weekdays, nights and/or weekends and overtime as needed
- Must be available Monday–Friday between 7:00 AM and 7:00 PM CST, with weekly rotating shifts
- Ability to work continuous sitting for prolonged periods and use a keyboard for at least 50% of the workday
Benefits:
- Base pay of $22.45–$44.85/hour
- Full-time employment
- Remote work arrangement
- No travel required
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