Associate Director – Aftermarket Fulfillment
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Job Description
Associate Director overseeing aftermarket fulfillment operations at Carrier. Leading strategic initiatives for service delivery and inventory management across global channels.
Responsibilities:
- Lead end-to-end aftermarket fulfillment operations to ensure on-time, accurate, and cost-efficient delivery of spare parts and service materials.
- Manage relationships with warehouses, carriers, 3PL partners, and logistics service providers to ensure world-class performance.
- Drive KPI performance across On Time, In Fill (OTIF), order accuracy, fill rate, backorder recovery, and cycle-time reduction.
- Oversee day-to-day Distribution Centers operations including receiving, put-away, picking, packing, shipping, inventory.
- Optimize layout, storage strategies, flow paths, and labor deployment for maximum throughput and minimal handling cost.
- Manage inventory health, including cycle counting, discrepancy resolution, slow-moving/excess reduction.
- Partner with Demand Planning and Procurement to maintain optimal inventory levels, minimize stockouts, and support service level commitments.
- Collaborate with transportation teams to optimize mode selection, carrier routing, freight cost, and transit-time reliability.
- Implement controls and governance to ensure high inventory accuracy and system fidelity (WMS, ERP).
- Manage operating budgets, including labor, storage, packaging, and freight spend.
Requirements:
- Bachelor’s degree
- 5+ years in people leadership roles, managing supervisors, managers, or multi-site teams.
- 10 + years of experience progressive in aftermarket, service parts, or high-SKU distribution environments.
- 5 + years of experience in Warehouse/Distribution Center operations, fulfillment planning, inventory control, carrier/3PL management or E-Commerce.
- Preferred Qualifications: Bachelor’s in Supply Chain, Operations Management, Logistics, Engineering, or related field
- Master’s degree (MBA or MS in Supply Chain)
- Effective English written and verbal communication
- Capable of influencing at VP and C-suite levels
- High sense of urgency
- Ability to manage complex, fast-moving, and service-critical operations
- Must have unrestricted authorization to work in the USA. No visa sponsoring available.
Benefits:
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
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