Director of Account Strategy
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Job Description
Director of Account Strategy leading the Account Management function at Victorious. Responsible for retention and growth across clients, ensuring customer goals and service delivery alignment.
Responsibilities:
- Define the vision, structure, and standards for the Account Management function
- Lead and develop a high-performing team of Account Managers by setting clear expectations
- Establish and refine scalable, repeatable processes
- Oversee customer health across the full Account Management portfolio
- Serve as the senior escalation point for complex customer situations
- Provide strategic oversight for high-value accounts when needed
- Define and improve how Account Managers collaborate with cross-functional partners
- Set and uphold standards for communication
- Surface team-wide blockers, capacity issues, and process inefficiencies
- Lead team rituals and management practices
Requirements:
- Self-motivated
- Inherent value of work
- Radical integrity
- 3+ years of experience in account management or sales
- Experience managing a team
- SEO knowledge preferred
Benefits:
- Excellent Medical / Dental / Vision / Life / LTD Insurance
- 401(k)/Roth Retirement Plan & Company Match
- 100% Remote Work Environment
- Unlimited Paid Time Off
- Company-Paid Holidays + Wellness Days
- Company-provided work equipment
- Monthly Remote Work Stipend
- Charitable Donation Company Match
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