Director of System Implementations
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Job Description
Director of System Implementations overseeing software implementations for healthcare technology company iCareManager. Managing a team and ensuring successful client onboarding experiences.
Responsibilities:
- Manage, coach, and grow a team of Implementation Specialists focused on delivering exceptional client onboarding experiences
- Build a culture of accountability, empathy, and continuous improvement
- Oversee all active implementations, ensuring projects are delivered on time, on scope, and to quality standards
- Use tools like Asana and Jira to manage workloads, surface risks early, and keep stakeholders aligned
- Serve as the escalation point for complex technical and organizational challenges
- Build strong relationships with new clients from day one, setting clear expectations and maintaining trust throughout the process
- Identify gaps and inefficiencies in the implementation process and lead initiatives to close them
Requirements:
- 4+ years in a healthcare or human services technology environment, with direct involvement in software implementations or system deployments
- 4+ years leading teams, with demonstrated ability to develop talent and manage performance in a remote setting
- Hands-on experience with EHR, care management, or human services platforms strongly preferred
- Familiarity with IDD, ALF, or behavioral health provider workflows — and awareness of Medicaid billing requirements, state-level billing variations, and EVV compliance across multiple states — is a significant plus
Benefits:
- Medical insurance
- 401(k) Retirement Plan
- Paid Vacation and PTO
- Performance-Based Bonus Opportunities
- Opportunities for Professional Development and Career Growth
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