Senior Product Manager – Senior Living
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Job Description
Senior Product Manager owning strategy and delivery for AI-powered senior living healthcare products at PointClickCare. Translating customer needs into workflows, roadmaps, and outcomes across engineering and clinical teams.
Responsibilities:
- Own product strategy, roadmap, and execution for a portion of the Senior Living products
- Become the product expert for assigned areas, including functionality and customer/user value
- Serve as the voice of the customer to a scrum team including engineering and UX
- Partner with engineering leads to manage product-delivery ceremonies
- Maintain a prioritized backlog and write user stories, acceptance criteria, and supporting artifacts
- Collaborate with design, engineering, customer success, and clinical stakeholders
- Identify and manage risks by bringing together appropriate stakeholders
- Manage products through discovery, strategy, delivery, and iteration
- Use qualitative and quantitative techniques to understand customer and user needs
- Prioritize product investments and trade-offs using data-driven analysis
- Build business cases and quantify return on investment
- Engage with UX, engineering, technical writers, and product managers using Agile and Design Thinking
- Liaise with commercialization, sales, marketing, professional services, and customer success to support launches and releases
- Understand the broader product portfolio and how solutions work together
- Participate in industry events and lead customer- and partner-facing engagements
- Understand the competitive landscape
- Inspire, energize, and motivate cross-functional teams
Requirements:
- Bachelor’s Degree in business, computer science, or computer engineering
- 5+ years of Software Product Management experience
- Experience working in healthcare technology is a plus
- Experience working with Cloud - Azure hosted environments
- Proven track record of managing products and innovation
- Strong written and oral communication skills with internal and external stakeholders
- Solid understanding of Agile practices
- Experience managing SaaS products
Benefits:
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition
- Bonus
- In-office events, including onboarding, team events, semi-annual and annual team meetings, with travel support/requirement to Mississauga and/or Salt Lake City offices
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