Senior Product Manager – Senior Living
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Job Description
Senior Product Manager owning strategy, workflows, and delivery for PointClickCare’s AI-powered senior living healthcare platform. Partnering with engineering, UX, customers, and clinical stakeholders.
Responsibilities:
- Own product strategy, roadmap, and execution for a portion of the Senior Living products
- Become the product expert for assigned areas, including product functionality and customer/user value
- Serve as the voice of the customer to a scrum team including engineering and UX
- Partner with engineering leads to manage product delivery ceremonies
- Maintain a prioritized backlog and write user stories, acceptance criteria, and supporting artifacts
- Collaborate with design, engineering, customer success, and clinical stakeholders
- Identify, communicate, and coordinate risk management
- Manage products through the full development lifecycle from discovery and strategy through delivery and iteration
- Use qualitative and quantitative techniques to understand customer and user needs and pain points
- Prioritize product investments and trade-offs using data-driven analysis and quantify return on investment
- Engage with UX, Engineering, Technical Writers, and product managers using agile processes and Design Thinking
- Liaise with commercialization, sales, marketing, professional services, customer success, and other functions for launches and releases
- Understand the broader product portfolio and how solutions work together
- Participate in industry events and lead customer- and partner-facing engagements as a product expert
- Understand the competitive landscape
- Inspire, energize, and motivate cross-functional teams
- Own critical workflows shaping data flow, decision-making, and care delivery across the platform
Requirements:
- Bachelor’s Degree in business, computer science, or computer engineering
- 5+ years of Software Product Management experience
- Experience working in healthcare technology is a plus
- Experience working with Cloud - Azure hosted environments
- Proven track record of managing products and innovation
- Strong written and oral communication skills with internal and external stakeholders
- Solid understanding of Agile practices
- Experience managing SaaS products
- Ability to travel to and from the Mississauga and/or Salt Lake City office for required in-office events if remote
- For hybrid roles, ability to reside within commutable distance to the specified office/location
Benefits:
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition
- Bonus
- In-office events including onboarding, team events, and semi-annual and annual team meetings for remote roles
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