Senior Product Designer
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Job Description
Senior Product Designer shaping H&R Block’s Spruce native mobile banking experience. Leading end-to-end design across iOS and Android for trustworthy customer money-management journeys.
Responsibilities:
- Lead end-to-end product design for complex Spruce mobile banking features and customer journeys
- Translate customer needs, business goals, technical constraints, data, and regulatory requirements into clear product opportunities and intuitive experiences
- Frame problems, map journeys and flows, explore concepts, prototype, validate, and deliver production-ready designs
- Plan, conduct, and synthesize customer research and usability testing
- Define the future of Spruce’s native iOS and Android experience
- Establish scalable patterns, frameworks, and interaction standards across the Spruce ecosystem
- Leverage AI-enabled tools, including Figma Make, Figma MCP, and emerging technologies
- Partner with Product, Engineering, and Content throughout discovery, planning, implementation, testing, and release
- Collaborate with Legal and Compliance to meet regulatory requirements
- Review implemented experiences for design quality, accessibility, platform consistency, and alignment with approved designs
- Contribute to release readiness by identifying experience risks, validating critical journeys, and supporting issue triage
- Communicate design strategy, rationale, dependencies, and risks to cross-functional partners and leadership
- Facilitate workshops and critiques
- Champion design quality through critique, coaching, standards, and continuous improvement
Requirements:
- 6+ years of product-design experience, ideally designing complex mobile products or services
- Portfolio demonstrating end-to-end product thinking, strong interaction and visual design, and meaningful customer or business outcomes
- Experience designing native experiences for iOS and Android
- Advanced proficiency in Figma, including components, libraries, prototyping, documentation, and developer-ready design
- Demonstrated experience using AI-assisted tools and workflows to accelerate exploration, prototyping, documentation, research synthesis, and design-to-development collaboration
- Experience simplifying complex workflows and designing high-trust or high-stakes customer experiences
- Strong understanding of accessibility and inclusive-design practices
- Experience planning or partnering on customer research and usability testing
- Ability to use qualitative and quantitative evidence to inform, validate, and communicate design decisions
- Comfort navigating ambiguity, balancing competing constraints, and independently moving complex work forward
- Strong cross-functional collaboration skills across Product, Engineering, Content, Analytics, Legal, Compliance, and business partners
- Strong facilitation, storytelling, presentation, and design-rationale skills
- Strong attention to detail while maintaining focus on the broader customer journey and product strategy
- Experience with financial services, fintech, identity, security, or another regulated environment is preferred
- Bachelor’s degree in design, human-computer interaction, or a related discipline, or equivalent professional experience
Benefits:
- Medical and prescription drug coverage for associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- Virtual fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
- Continuous learning
- High Performing, Connected Culture
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