Associate Manager, Disability National Administration Teams
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Job Description
Associate Manager leading approximately 20 admin roles in the Disability National Administration team at Manulife. Responsible for strategic development focusing on continuous improvement and service excellence.
Responsibilities:
- Direct leadership of a team of approximately 20 admin and/or contact centre roles
- Identify, develop, and retain industry top talent
- Proactively monitor workflow utilizing appropriate technologies
- Participate in the strategic development of the overall Disability National Administration team (DNA)
- Create an environment where teams can demonstrate Manulife Values
- Establish and cultivate internal and external partnerships
- Address escalations thoroughly and promptly
- Foster a continuous improvement culture
Requirements:
- Call Centre, leadership, or disability case management experience
- Superior problem-solving and analytical skills
- Results-oriented with strong decision-making ability
- Strong ability to think creatively and develop workflow solutions rapidly in a high-transaction, fluid work environment
- Bilingualism (English and French) is an asset
Benefits:
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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