Senior Credit Control Administrator
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Job Description
Senior Process Associate managing credit control processes for Genpact in a remote role. Supporting AI-driven solutions and ensuring compliance within finance-related operations.
Responsibilities:
- Ensure accurate and timely data entry and quality checks on cash receipts, including support for cleansing and mass change processing projects.
- Process and dispatch standard letters and emails as needed.
- Deliver exceptional service standards and key performance indicators (KPIs), keeping relevant data updated.
- Liaise with internal and external parties to resolve queries efficiently.
- Manage the debt process, reconcile broker account differences, disburse cash, and recover overdue debts.
- Chase remittances to ensure timely cash allocation.
- Distribute monthly statements of overdue accounts to clients, resolving questions promptly with senior colleagues.
- Release monthly dunning letters to remind clients and brokers of overdue payments.
- Analyze aging reports and allocate portfolios for clarity.
- Identify and allocate unallocated cash.
- Manage robotic process automation (RPA) to support business functions.
- Ensure compliance with regulatory, tax, corporate, and other requirements.
- Support compliance checks within the credit control team and specialize in systems like I90, Merlin, Magic, and MI.
Requirements:
- Graduate or possess a professional qualification in finance-related disciplines like credit control, finance, or administrative functions.
- Proficient in written and spoken English; Portuguese is advantageous.
- Strong interpersonal skills and enjoy teamwork.
- Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
- Strong writing and editing skills with attention to detail; able to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
- Patient and respectful towards clients while being professionally firm in debt recovery.
- Proficient in Excel and Outlook.
Benefits:
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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