Associate Program Manager
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Job Description
Associate Program Manager at Cencora overseeing healthcare projects and maintaining client communications. Responsible for documentation accuracy, training, and reporting in the pharmaceutical distribution industry.
Responsibilities:
- Maintenance of a territory caseworker assignment
- Ongoing maintenance of assigned projects
- Monitoring: Protocol adherence; Documentation in case files; Database use and accuracy of information collected
- Phone calls for accuracy of content and telephone etiquette
- Participation in client consultations and working sessions
- Identification of training needs based on monitoring and lead refresher training
- Participation in the hiring and training process of new staff
- Daily and ongoing client project communications
- Assistance and backup to the manager
- Client reporting
- Responsible to report all Adverse Events to the assigned units/departments
- Other duties and tasks as required
Requirements:
- Post-secondary education or equivalent in a related discipline
- Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry
- RN/RPN license an asset
- Bilingualism (French/English) is an asset
- Project management experience is an asset
- Advanced knowledge of pharmaceutical distribution industry
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines and multitask
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Ability to work independently and in a team environment
- Excellent presentation skills
- Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)
Benefits:
- medical, dental, and vision care
- comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
- support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, and behavioral health solutions
- paid parental and caregiver leave
- variety of training programs and professional development resources
- opportunities to participate in mentorship programs and volunteer activities
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