Program Manager
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Job Description
Primary Program Manager at Cigna Group managing client relationships for Accredo's pharmacy services. Interacting with partners and overseeing program performance in a remote capacity.
Responsibilities:
- Interact with internal and external partners at all levels the majority of your workday
- Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s)
- Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations
- Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say)
- Develop strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns
- Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders
- Research, gather, analyze and communicate data efficiently
- Identify and track trends, perform root-cause analysis and drive process improvement initiatives
- Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays
- Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role
- Perform work independently, adapt to a dynamic working environment and be an effective change agent
Requirements:
- High School Diploma or GED required
- Bachelor’s degree a plus
- 2+ yrs (Accredo) specialty pharmacy related experience required
- 2+ yrs client management, program support, and collaboration with matrix partners
- 1+ years of managing escalated issues and handling difficult conversations in a clear and professional manner
- Exceptional communication skills (both written and verbal)
- High attention to detail, impeccable organization, time management, advanced critical thinking and problem-solving skills
- Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables
- Proficient computer skills including all Microsoft office applications required
- RxHome and CSP familiarity preferred
- Professional presence while meeting virtually, both on and off camera
Benefits:
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- annual bonus plan
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