Associate Solutions Engineer – Mixed Industries
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Job Description
Associate Solutions Engineer supporting Talkdesk’s AI-powered contact center software sales. Helping customers modernize operations and improve customer experiences through demos and consultative technical guidance.
Responsibilities:
- Support Solutions Engineers and Account Executives with customer discovery, product demonstrations, and technical sales activities
- Learn customer business challenges, contact center operations, technical environments, and transformation goals
- Assist in preparing and delivering product demonstrations showing how Talkdesk solves customer problems and improves customer experience
- Create customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation
- Document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle
- Develop foundational knowledge of Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation
- Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success
- Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities
- Explain technical concepts clearly, simply, and in a business-oriented way
- Support competitive positioning by learning to differentiate Talkdesk solutions in the market
- Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices
- Develop understanding of how AI, automation, and enterprise integrations transform customer and employee experiences
- Develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience
- Travel to customer meetings, internal events, and team sessions as needed
Requirements:
- Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience
- Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation
- Excellent communication, listening, and interpersonal skills
- Ability to explain ideas clearly and adapt communication style for different audiences
- Strong presentation skills or a desire to develop into a confident presenter
- High level of curiosity, coachability, initiative, and willingness to learn
- Go-getter attitude
- Strong problem-solving skills and ability to connect customer needs to potential solutions
- Ability to work effectively in a fast-paced, collaborative environment
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders
- Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions
- AI experience is strongly preferred
- Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS is preferred
- Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications is preferred
- Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences is preferred
- Familiarity with Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus
- Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation
Benefits:
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program for exempt employees
- Accrual-based paid time off program for non-exempt employees
- 14 paid holidays each year
- Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees
- Potential eligibility for long-term incentives in the form of equity
- Potential eligibility for short-term incentives in the form of bonus or commission
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