Solution Architect – Operate & Assist
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Job Description
Solution Architect designing Operate & Assist architectures for Teleperformance GSM clients. Leading data integration, Power BI connectivity, technical delivery, and Go-Live implementation.
Responsibilities:
- Develop solution architectures for Operate & Assist implementations based on client requirements
- Ensure technical consistency and feasibility before project launch
- Execute technical checklists for tools including Operate Insights, Centrical, and Knowledge Base
- Ensure data flows between client systems and TP platforms, including EMA
- Manage data formats, interfaces, and data quality
- Connect BI/reporting systems, especially Power BI, to operational data sources
- Apply data privacy and compliance requirements, including PII Redaction, during data integration
- Own Operate & Assist implementations end to end, from solution design and data integration through Go-Live
- Manage stakeholder communication with client IT, internal QA, and operations teams
- Analyze and resolve technical issues involving translation tools and system integrations
- Coordinate with internal IT support, including ticket creation and triggering installations
- Collaborate with QA teams to ensure solution quality
- Identify automation and data analytics opportunities in operational processes
- Drive workflow and reporting automation
- Develop technical standards for Operate & Assist implementations within the DSI team
- Create and maintain technical documentation covering architecture, data flows, and implementation checklists
- Share knowledge with the team and operations colleagues
Requirements:
- Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
- At least 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar role
- Proven track record in implementing operational business technologies, such as QA, BI, reporting, or workforce automation systems
- Sound knowledge of data integration and system architecture, including APIs, data flows, and interfaces
- Solid expertise in Power BI, including reporting and data modeling
- Experience with workforce management, quality management, or AI-driven process solutions, such as knowledge bases and translation tools
- Structured project management and technical documentation skills
- English at C1 level
- German at B2 level
- Basic understanding of workflow automation tools such as n8n, Make, or Power Automate is a plus
- Experience in the Customer Experience environment is a plus
- Strong technical affinity with a structured, solution-oriented mindset
- Ability to communicate complex technical concepts clearly and effectively
- Self-driven work ethic and resilience under pressure during key project phases
- Team player with strong cross-functional communication skills
- Fast learner able to quickly adapt to new technologies
- Updated CV and cover letter in English in PDF format required
Benefits:
- Flexible working hours
- Full-time permanent employment
- Equal opportunity employment
- Women given preference in cases of equal suitability, qualification, and professional performance
- Strong welcome for applications regardless of disability, cultural or social background, age, religion, worldview, or sexual identity
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