Solutions Engineer
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Job Description
Solutions Engineer supporting CTERA’s enterprise data platform sales through technical designs, demos, and proofs of concept. Advising enterprise customers and partners on storage, cloud, networking, and security solutions.
Responsibilities:
- Provide product, service, or equipment technical and engineering information by answering questions and requests
- Provide technical sales support throughout the sales cycle, including qualifying opportunities, selling solutions on technical merits, responding to RFIs and RFPs, designing and sizing proposed solutions
- Establish and maintain relationships with customers and partners
- Resolve complex issues creatively and effectively using professional concepts and company objectives
- Deliver technical presentations explaining products and services to customers and prospective clients
- Collaborate with sales teams to understand customer requirements and provide technical-sales support
- Conduct proofs of concept with written and communicated scopes of work and success criteria
- Transfer knowledge to customers and partners through demos and hands-on training
- Collect and document product feedback and requests for enhancements for Product Management
- Submit orders by conferring with technical support staff
Requirements:
- 5+ years’ experience as a Sales Engineer in the storage and/or cloud industries
- Strong presentation and technical analysis skills
- Some overnight travel required
- Storage experience with NAS, file systems, object storage, CIFS/SMB, and NFS
- Background in deploying, securing, and managing file servers and backup & archiving software
- 2+ years’ experience in VMware, including Datacenter Virtualization Certification, or AWS/Azure Certified Solution Architect
- Proven TCP/IP knowledge and experience with HTTP, TLS, DNS, LDAP, and SAML v2
- Experience using network troubleshooting tools such as Wireshark
- Experience with Microsoft Windows Desktop and Server Platforms, including ADDS and DNS
- Experience with Linux, including RHEL, CentOS, and Ubuntu
- Practical experience with enterprise backup and recovery platforms
- Documentation experience editing guides, sales presentations, network configuration diagrams, and asset management
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