Assurance Lead
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Job Description
Assurance Lead building customer assurance for Anima’s personalised medicine platform. Supporting NHS organisations with data protection, risk, clinical safety, and product assurance.
Responsibilities:
- Build Anima’s Assurance function to give NHS organisations confidence in patient data handling, risk management, and safe care
- Own customer assurance from first question through resolution
- Handle DPIA support packs and security questionnaires
- Lead NHS customer conversations and coordinate with the Data Protection Officer on specialist questions
- Develop sufficient product and technical knowledge to answer routine assurance questions independently
- Bring Product and Engineering into new or complex assurance issues
- Keep assurance documentation accurate and aligned with product operations
- Coordinate clinical safety documentation with the Clinical Safety Officer
- Build a self-serve knowledge base, standard answers, and onboarding packs
- Create a reliable system for tracking customer agreements, terms, and review dates
- Use response times, backlog, and recurring blockers to identify improvements
- Work with product teams to address assurance requirements before launches
- Represent Anima in customer conversations and potentially at industry events
- Coordinate customer follow-up, communications, records, and lessons learned when incidents occur
Requirements:
- Regulatory or compliance experience in insurance, financial services, healthcare, another regulated sector, consulting, or assurance services
- Ability to learn the NHS assurance landscape quickly
- Curiosity about product data flows, integrations, and AI model governance
- Pragmatic judgement to translate requirements into practical, proportionate action
- Confidence explaining complex issues clearly to customers and responding to challenging questions
- Experience turning fragmented work into reliable, reusable processes
- Familiarity with data protection, DPIAs, data processing agreements, or relevant frameworks helpful but not required
- Ability to build technical understanding of products
- Ability to work with Product, Engineering, Data Protection, and Clinical Safety teams
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