Atención al Cliente Call Center
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Job Description
Asesores de atención al cliente postpago para Partner Service, empresa de telecomunicaciones. Resolución de consultas y gestión comercial remota para usuarios de Claro.
Responsibilities:
- Recepcionar llamadas de usuarios que cuentan con servicios de Claro
- Brindar una adecuada atención al cliente
- Resolver consultas y realizar gestión comercial durante la llamada
- Participar en 12 días de capacitación teórica y 4 días de proceso práctico
- Trabajar bajo modalidad 100% remota
- Cumplir horarios rotativos de lunes a domingo según la modalidad elegida
- Gestionar el servicio mediante Locación de Servicios / Recibo por Honorarios
Requirements:
- Experiencia mínima de 3 meses en Call Center
- Contar con PC o laptop
- Windows 10/11
- Procesador Core i3 de 5.ª generación o equivalente en adelante
- Mínimo 8 GB de RAM
- Internet cableado de mínimo 50 Mbps
- Audífonos con entrada USB
- Cámara encendida durante la capacitación
- Declaración jurada de identidad
- Disponibilidad para el horario elegido
- Cumplir con los requisitos técnicos
- Estar de acuerdo con la modalidad Recibo por Honorarios
- Contar con o gestionar RUC
- Contar con usuario y clave SOL de SUNAT
- Estudios de Educación Secundaria
- Disponibilidad para trabajar de forma remota desde Lima o provincias
Benefits:
- Bonos variables según modalidad
- Bonos de permanencia
- Capacitación pagada: S/ 240 en total durante los 12 días teóricos, sujeta a condiciones de la empresa
- Trabajo 100% remoto
- Horarios full time, semi full o part time
- Pago mediante cuenta BCP o Scotiabank
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