Athlete Experience Lead, Super Age
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Job Description
Athlete Experience Lead managing athlete engagement and onboarding for Super Age's fitness events and community. Fostering community-building and execution of athlete experiences across digital and real-life platforms.
Responsibilities:
- Athlete Onboarding and Engagement: Super Age Games
- Objective: Create a seamless onboarding experience for athletes registering for the Super Age Games, including special attention to the Champion [premium] pass holders.
- Execution: You will own and drive the development of onboarding materials, design and facilitate welcome flows and community experiences, and create personalized communication plans to engage athletes before, during, and after their event experience.
- The Standard: Engagement & Development
- Objectives: 1) Own user communication and product tweaks to get our intended user behavior on our training platform, the Standard; 2) Inform product development roadmap based on user behavior.
- Execution: Collaborate with our entire team to make sure our users are getting the value of the platform, and drive discussions and roadmapping about how we build out the platform to drive maximum value to our community.
- Community Building
- Goal: Foster a strong community among our athletes that encourages support, friendship, and collaboration.
- Execution: Organize social events, create community forums, and facilitate group activities. Maintain engagement through newsletters, our consumer platform, and social media interactions.
Requirements:
- Athletic Background: You have a deep passion for athletics, sports participation, or coaching, as well as a strong understanding of athlete needs and experiences.
- Experience Design & Hospitality Expertise: You have experience in designing and hosting events, and understand how small details shape one's experience, including digital events.
- Consumer Product/App Experience: You have experience owning product and/or community management workflows for a consumer app, ideally related to fitness. You have a strong sense of how to use user behavior data, user feedback, and product objectives to inform new features that lead to product engagement, momentum, and growth.
- Strong Communication Skills: Your verbal and written communication skills are excellent, enabling you to connect with athletes on various levels.
Benefits:
- Autonomy: You own the athlete experience function, because you are the athlete experience function. You will have a direct hand in bringing Super Age to life for thousands of people. This is a team where you will get the resources and authority that you need to work your magic, you will not be held back or micromanaged here.
- Structure. This role is intended to begin as a part-time contract, before ramping into full-time later this year or early next year. We are open to starting as full-time for the perfect fit. For both contract/fractional and full time, pay will be a split between competitive base rate based on your background and performance bonuses based on milestones/outcomes. Once full-time version of this role will have perks and benefits, including health insurance, vision, dental, and eligibility for equity etc.
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