Audio Video Technical Support
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Job Description
Audio Video Technical Support resolving technical issues at Daktronics for customers with exciting projects. Collaborating with teams in a high-technology environment.
Responsibilities:
- Ensure responsiveness and first-time resolution to customers’ requests for technical support
- Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail
- Collaborate with a team to resolve or escalate product issues when needed
- Actively create and update knowledge base articles for internal and external uses
- Actively listen to customers and use Salesforce to quickly capture accurate detailed notes for all customer interactions
- Perform shift work and participate in an After-Hours rotation providing technical support up to 24/7 during non-business hours
- Regularly participate in technical training on new products and systems
Requirements:
- Associate degree required, bachelor’s degree preferred
- Ideal majors contain course work in electronics, networking, or computers
- Previously demonstrated ability to pick up technical concepts quickly
- Demonstrated experience interacting with a variety of individuals in a positive, professional manner
- Previous customer service and/or phone/call center experience preferred
- Strong computer skills required: Internet navigation, word processing, spreadsheets, and strong proficiency with Microsoft Operating systems
- Fluent in English, written and verbal
- Applicants must be 18 years of age or older
Benefits:
- Competitive compensation
- Meaningful benefits
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