IT Support Engineer
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Job Description
IT Support Engineer providing high quality 1st and 2nd line support for a remote user base at Tenthpin. Collaborating and resolving issues related to Microsoft 365 and Windows environments.
Responsibilities:
- Act as the first point of contact for all incoming IT support requests via Jira Service Management
- Provide remote support for end user issues related to Microsoft 365 applications, Windows 11 OS, Email, Teams, and collaboration tools
- Guide users through fixes and provide clear communication on ticket progress
- Troubleshoot complex issues related to Microsoft Intune and Microsoft 365 administrative tasks
- Escalate issues to senior technical Colleagues, when required
- Contribute to problem management by identifying recurring issues and proposing permanent fixes
Requirements:
- Minimum of 5 years of experience in similar role(s)
- Experience managing M365 and Windows desktop in a remote Company
- Excellent problem-solving and analytical skills
- Strong English written, and spoken communication along with interpersonal abilities
- Experience with automation tools and scripting languages (e.g., PowerShell)
Benefits:
- Competitive salary and benefits package
- Professional growth and development opportunities
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